At KadoSouk, we strive to provide our customers with high-quality products and excellent customer service. As a marketplace, return policies are determined by individual sellers. Please review the seller's specific return policy on the product page before making a purchase.

1. Seller-Centric Return Policy

Returns on KadoSouk are managed by individual sellers. Each seller has the flexibility to establish their own return policy, which may include limitations or exclusions on returns. Sellers are required to display their return policy on the product page for buyer reference.

Buyers are encouraged to carefully review the seller’s return policy before making a purchase, as some sellers may not allow returns unless the item is defective or damaged.

2. Return Process

To initiate a return, buyers must contact the seller directly through the KadoSouk platform within the timeframe specified in the seller’s return policy. The general process includes:

1. Submitting a return request through your KadoSouk account.

2. Providing the order number, reason for the return, and any supporting evidence (e.g., photos of defective or damaged items).

3. Following the seller’s instructions for returning the item, if applicable.

The seller will approve or deny the return request based on their stated return policy.

3. Non-Returnable Items

The following items are generally non-returnable, unless otherwise stated by the seller:

• Gift cards and downloadable software products.

• Clearance or final sale items.

• Customized or personalized items, unless defective or damaged upon arrival.

4. Return Shipping

Return shipping costs are determined by the seller’s policy. Buyers are responsible for understanding the shipping terms before initiating a return.

• In cases where the return is due to a seller error or the product is defective, the seller may cover return shipping costs.

• Buyers are encouraged to use a trackable shipping service when returning items.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact the seller immediately through the KadoSouk platform. Provide detailed photographs of the damage or defect, along with your order number. Sellers are required to address issues related to defective or damaged items promptly.

6. Changes to Return Policy

KadoSouk reserves the right to update marketplace standards for seller return policies. Sellers may also modify their individual return policies at any time. Changes to individual seller policies will be effective immediately upon updating the product page.

By making a purchase on KadoSouk, you agree to abide by the terms and conditions outlined in the seller’s return policy.

Contact Information

If you have any questions about a seller’s return policy or need assistance, please contact us at Contact@kadosouk.com. We are here to help!