At KadoSouk, we strive to provide our customers with high-quality products and excellent customer service. If you're not completely satisfied with your purchase, we're here to help. Please review our return policy below to understand your options for returning items.

1. Eligibility for Returns:

• You may return most new, unopened items within 30 days of delivery for a full refund.
• Items must be returned in their original condition, unused, and with all original tags and packaging intact.
• Customized or personalized items are typically not eligible for returns unless they are defective or damaged upon arrival.

2. Return Process:

• To initiate a return, please contact our customer support team at [contact email] within the specified return period.
• Provide your order number and reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
• Once we receive the returned item(s) and verify their condition, we will process your refund or exchange accordingly.

3. Non-Returnable Items:

• Certain items are not eligible for return, including gift cards, downloadable software products, and clearance or final sale items.
• Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or the product is defective.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or the product is defective.
• We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• Provide detailed photographs of the damage or defect, along with your order number, and our customer support team will assist you in resolving the issue.

6. Changes to Return Policy:

• KadoSouk reserves the right to modify or update this return policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By making a purchase on kadosouk.com, you agree to abide by the terms and conditions outlined in this return policy.

If you have any questions or concerns about our return policy, please contact us at Contact@kadosouk.com.