Thank you for shopping at KadoSouk. We appreciate your business and want to ensure your satisfaction with every purchase. Please read the following refund policy carefully to understand your rights and responsibilities when requesting a refund.

1. Eligibility for Refund:

• Refunds are only applicable to products that are returned in their original condition, unused, and with all original tags and packaging intact.
• To be eligible for a refund, you must initiate the return process within 30 days of receiving your order.
• Customized or personalized items are not eligible for refunds unless they are defective or damaged upon arrival.

2. Refund Process:

• To request a refund, please contact our customer support team at [contact email] within the specified return period.
• Provide your order number and reason for the return.
• Our customer support team will guide you through the return process and provide you with a return authorization if your request is eligible.
• Once we receive the returned item(s) and verify their condition, we will initiate the refund process.
• Refunds will be issued to the original payment method used for the purchase within [number of days] business days after the return is processed.

3. Non-Refundable Items:

• Certain items are non-refundable, including gift cards, downloadable software products, and clearance or final sale items.
• Shipping and handling charges are non-refundable, except in cases where the return is due to an error on our part or the product is defective.

4. Return Shipping:

• Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or the product is defective.
• We recommend using a trackable shipping service and purchasing shipping insurance when returning items, as we cannot guarantee that we will receive your returned item.

5. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately upon receipt.
• Provide detailed photographs of the damage or defect, along with your order number, and our customer support team will assist you in resolving the issue.

6. Changes to Refund Policy:

• KadoSouk reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By making a purchase on kadosouk.com, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns about our refund policy, please contact us at Contact@kadosouk.com.