Thank you for shopping at KadoSouk. We appreciate your business and aim to provide you with the best possible experience. Please read the following updated refund policy carefully to understand your rights and responsibilities when requesting a refund. This policy has been designed to ensure fairness and transparency for both buyers and sellers.

1. Seller-Centric Refund Policy

Sellers on KadoSouk have the flexibility to establish their own refund policies. However, all sellers must comply with the following marketplace-defined minimum standards:

• Defective or damaged items must be eligible for a full refund or replacement, even if the seller does not generally allow returns.

• Customized or personalized items are only refundable if they arrive defective or damaged.

2. Refund Process

Buyers can initiate refund requests through the KadoSouk platform to ensure a consistent and fair process:

1. Submit a refund request through your KadoSouk account within 10 days of receiving your order.

2. Provide the order number, reason for the return, and any supporting evidence (e.g., photos of damaged or defective items).

3. The seller will review and approve or deny the request within 10 business days.

4. If the seller approves the request, they will provide instructions for returning the item.

5. Upon receiving and verifying the returned item, the seller will initiate the refund to the original payment method within 10 business days.

3. Non-Refundable Items

The following items are non-refundable:

• Gift cards and downloadable software products.

• Clearance or final sale items.

• Shipping and handling charges, unless the return is due to a seller error or the product is defective.

4. Return Shipping

• Buyers are responsible for the cost of return shipping, unless the return is due to a seller error or the product is defective.

• We recommend using a trackable shipping service as KadoSouk cannot guarantee receipt of returned items.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact the seller immediately through the KadoSouk platform. Include detailed photographs of the damage or defect along with your order number. Sellers are required to address the issue promptly and provide a resolution, which may include a refund or replacement.

6. Changes to Refund Policy

KadoSouk reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

By making a purchase on KadoSouk, you agree to abide by the terms and conditions outlined in this refund policy.

Contact Information

If you have any questions or need assistance, please contact us at Contact@kadosouk.com. We are here to help!